logo
Project management tailored to your needsFrançais
img1
Our quality commitment

Our code of ethics

As practitioners of project management, we are committed to doing what is right and honorable. We set high standards for ourselves and we aspire to meet these standards in all aspects of our lives: at work, at home, and in service to our profession.
We have decided to comply the PMI® (Project Management Institute) code of ethics and professional conduct which describes the expectations that we have of ourselves and our fellow practitioners in the global project management community. It articulates the ideals to which we aspire as well as the behaviors that are mandatory in our professional and volunteer roles.

It relies on 4 values :

puceResponsibility:

puceRespect:

puceFairness:

puceHonesty:

The 7 key criteria

1


Optimize and customize the welcome of participants

by paying close attention to a possible sensory or motor deficit to integrate it into the quality process. This possibility is addressed from the first positioning test before the start of training.

2


Inform and prepare upfront each participant

through a phone conversation with the client and a free evaluation test of each participant.

3


Thoroughly inform about the training organization

by systematically publishing the details regarding training site access, security, and accommodation.

4

Deliver high quality standard training content

and verify all along with targeted evaluation tests and questionnaires.

5

Optimize the skill development journey

by performing follow-up actions with participants and the training sponsor.

6

Continuously improve our training offer and our own skills

by updating our training materials and pedagogic methods regularly, by analyzing the results of evaluation surveys with a commitment to put in place systematically corrective action whenever needed and by attending ourselves training and seminars.

7

Get certified by a third party

to secure participants/clients in their training provider selection process. Hexaprojet® is registered in "Datadock" and certified. It complies with the requirements from French "Décret du 6 juin 2019" regarding adult training provider quality standard (Qualiopi). Yann GAZOUNAUD is PMP® certified and Christine GAZOUNAUD is FFP (Fédération de la Formation Professionnelle) certified (adult trainer certification).
qualiopi

This certification is delivered for the following activity : adult training.
See the certificate here.

Our performance metrics

Usefulness

Training participants evaluated our training as :

Results on 98 answers

The Net Promoter Score (NPS)

To the question :

Note: NPS is a satisfaction indicator which identifies promoters (Whaou!!), passives (ok) and detractors (bof!!).

nps

Results on 98 answers

Feedback from our customers (in French)

Quelques Verbatims 2020 et 2019, du plus récent au plus ancien.
(toutes sources disponibles sur simple demande)

What to do in case of an issue ?

First of all, discuss the issue with the trainer who will make sure a solution is proposed and in any case, will report the issue in the company issue log for optimal processing. You can also send an email to yann.gazounaud@hexaprojet.com or a postal mail to Hexaprojet:15,Rue Agnès Sorel 42170 St Just St Rambert, France.

How to proceed ?

You have access to the complete claim process at the following link (in French) : Formulaire de réclamation



Updated: 31st of July, 2020 Legal terms Sales policy Internal policy